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Frequently asked questions

About Leva Clinic

What does Leva Clinic offer?


Leva Clinic offers you personalised online care for the management of persistent pain. Our expert multidisciplinary team of consultant nurses, physiotherapists, doctors and clinical psychologists who work together to design a bespoke, evidence-based care plan alongside you that is tailored to your needs and goals. It is free to register with no commitment. Upon registration, you will receive a free initial call from a member of our clinical team.




What are the opening hours?


Our team are available Monday to Friday, 9am-5pm. Consultations with your clinical team can be arranged at your convenience, including evenings and weekends.




What are Leva Clinic’s healthcare professionals’ qualifications?


All our healthcare professionals are fully registered with the relevant regulatory body.




Who are the healthcare professionals that form the team at Leva Clinic?


The team at Leva Clinic includes fully registered doctors, consultant nurses, physiotherapists and clinical psychologists. They are all NHS experts in the field of pain and are all highly experienced in the management of persistent pain.




Do the healthcare professionals speak any other languages?


Currently we only provide services at Leva Clinic in English.




Is Leva Clinic part of the NHS?


Leva Clinic is an independent clinic for patients living with persistent pain. We however, do work very closely with the NHS and offer services to the NHS.




How secure is the service?


Leva Clinic follows the highest standards of security. All personal information is stored securely and all communication is fully encrypted. If you have any questions regarding privacy and security, please refer to our Privacy Policy or contact us at info@levaclinic.com.




What conditions does Leva Clinic currently treat?


Leva Clinic is currently designed for people who have been experiencing back pain for longer than 3 months. We will be expanding our services to cover other pain conditions very soon.




Will my NHS GP be contacted?


In certain cases, we may require further information on your medical history and will then ask for your consent to contact your GP and / or specialist. This is only done upon your full consent. This will help our clinicians design a care plan that is fully tailored to you.




Is Leva Clinic registered with the Care Quality Commission (CQC)?


Yes, Leva Clinic is fully registered and regulated by the CQC under the legal name of IASO Ltd (number 6644866148).





How to use Leva Clinic

Who can use Leva Clinic?


Any UK resident over 18 years old can register with Leva Clinic. We are currently accepting self-referrals and GP or specialist referrals for those who have been living with back pain 3 months or longer.. It is free to register at Leva Clinic and includes a free initial call with our expert clinical team.




How should I prepare for my appointment?


Before your appointment, please ensure you access to a quiet, private space, that your device is fully charged and that you have a stable internet connection is private and secure.




How do I get my medication?


Our partner pharmacy delivers your medicines to your address. Please speak with the Leva Clinic team if you wish to receive your medications in an alternative way.




How much does Leva Clinic cost?


Registering for Leva Clinic is completely free, with no commitment. Your initial consultation with your dedicated multidisciplinary team is priced at just £99.




How do I book an appointment?


To book an appointment at Leva Clinic, you must first register to Leva Clinic. Following registration, a member of our team will be in touch to arrange a free initial assessment with one of our pain nurse specialists to determine whether the service is right for you. Existing Leva Clinic patients, can contact us at patient@levaclinic.com to request a follow-up appointment.




What if I need to see a doctor in person?


Before you have a consultation with our specialists, a Consultant Nurse will contact you about any specific needs you may have and organise the most appropriate care for you. If you require in-person care, our team will be able to advise you.




Can I get an emergency appointment?


If you have an emergency, we encourage you to seek immediate care by calling NHS 111 or, if required, 999.




Can I use Leva Clinic while travelling or outside the UK?


We are only able to provide consultations to patients whilst they are in the United Kingdom.





Appointments & Consultations

How do I change or cancel my appointment?


If you would like to change or cancel your appointment Please contact the team directly at patients@levaclinic.com. If you are unable to attend your appointment last minute, please call us on +44 20 4526 4622.




What if my video doesn’t work?


If you have any technical difficulties during your consultations, please call a member of our team on +44 20 4526 4622 who will be more than happy to assist.




Do I need a computer?


As Leva Clinic is an online service, you will need access to a smartphone, tablet or computer that allows video calling in order to attend your appointments. You will also need a strong internet connection and access to a private and well-lit space so that your healthcare professional can see you clearly.




What if I am not happy with the service?


If you are not happy with the service you have received for whatever reason, please let us know! Please email us at patients@levaclinic.com or call us on +44 20 4526 4622 and a member of our team will be in touch with you as soon as possible to discuss this further.




Who can I speak to if I have any questions?


You can contact us directly at patients@levaclinic.com and a member of our team will be in touch shortly to assist.





Corporate & Careers

I am interested in using your chronic pain clinic to help my patients


If you would like to use our chronic pain services as a treatment option for your patients, please get in touch with a member of our team at info@levaclinic.com.




I am a healthcare professional interested in working with Leva Clinic


We are always keen to hear from talented healthcare professionals who want to be a part of the team Leva Clinic. Please send a copy of your CV to mala_mawkin@levaclinic.com and we will get back to you as soon as possible.




I am interested in offering Leva Clinic as a company benefit


We offer our service to employers who want to help their staff manage chronic pain. Contact us at info@levaclinic.com to find out more.





UCLH project FAQ

I am interested in using your chronic pain clinic to help my patients


If you would like to use our chronic pain services as a treatment option for your patients, please get in touch with a member of our team at info@levaclinic.com.




I am a healthcare professional interested in working with Leva Clinic


We are always keen to hear from talented healthcare professionals who want to be a part of the team Leva Clinic. Please send a copy of your CV to mala_mawkin@levaclinic.com and we will get back to you as soon as possible.




I am interested in offering Leva Clinic as a company benefit


We offer our service to employers who want to help their staff manage chronic pain. Contact us at info@levaclinic.com to find out more.





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Register with us

Register with Leva Clinic, providing you a free initial appointment with no commitment.

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Contact us

If you have any questions please contact us, and we will get back to you shortly.