Frequently asked questions

About Leva Clinic

Why am I participating in this project?


Leva Clinic is the UK’s first online clinic for persistent pain. During the Covid pandemic, the resources dedicated to chronic conditions have been reallocated to areas under extreme pressure from the pandemic, resulting in an ever-growing delay in care and referrals. At Leva clinic, it is our value to support patients that are the most in need. This is why we have reached out to UCLH and offered to help them with their increasing number of patients on the waiting list for the chronic pain unit. During the project, you will be asked to answer to several questionnaires in order for us to monitor the progress that you are making and tailor your experience to your needs. This service will be provided free of charge.




What if I miss a group physiotherapy session?


If you miss a group session, that is not a problem You will be sent a copy of the resources used and will have the opportunity to explore the concepts missed during your 1:1 sessions with your physiotherapist.




What is required from me?


Before your first consultation you will be asked for a form of photo ID such as your passport or driving licence to verify your ID.
You will also be asked to sign our consent form, privacy policy and terms and conditions.
From time to time, you will be asked to fill out questionnaires so that we can measure your progress and and provide your feedback on the service.




Can I reschedule an appointment? If so, how?


Please contact the team directly at patients@levaclinic.com o if you need to cancel or reschedule your appointment, If you are unable to make your appointment on the day, please call us on +442045264622.




Will I have to pay for any prescribed medicine?


The services offered by Leva clinic during the UCLH project will be provided for free. With regards to any medication that you are already taking, the health care provider responsible for their prescription should continue to prescribe them and the cost will be covered in the same way as previously. For any prescriptions that would be started by a Leva clinic clinician, we will do everything possible to assure that your GP takes over the prescription and that you do not have to pay privately for it. But your GP may refuse and in that case, you may have to cover the cost of the medication privately.




How will my data and/or experience be used? Will it be shared?


Please see our Privacy Policy here https://www.levaclinic.com/privacy-policy.




Has the program been approved by the NHS?


Leva Clinic is an independent clinic for patients living with persistent pain. and has been designed alongside clinicians working in the NHS.





How to use Leva Clinic

How do I change or cancel my appointment?


If you would like to change or cancel your appointment Please contact the team directly at patients@levaclinic.com. If you are unable to attend your appointment last minute, please call us on +44 20 4526 4622.




What if my video doesn’t work?


If you have any technical difficulties during your consultations, please call a member of our team on +44 20 4526 4622 who will be more than happy to assist.




Do I need a computer?


As Leva Clinic is an online service, you will need access to a smartphone, tablet or computer that allows video calling in order to attend your appointments. You will also need a strong internet connection and access to a private and well-lit space so that your healthcare professional can see you clearly.




What if I am not happy with the service?


If you are not happy with the service you have received for whatever reason, please let us know! Please email us at patients@levaclinic.com or call us on +44 20 4526 4622 and a member of our team will be in touch with you as soon as possible to discuss this further.




Who can I speak to if I have any questions?


You can contact us directly at patients@levaclinic.com and a member of our team will be in touch shortly to assist.





Appointments & Consultations

How do I change or cancel my appointment?


If you would like to change or cancel your appointment Please contact the team directly at patients@levaclinic.com. If you are unable to attend your appointment last minute, please call us on +44 20 4526 4622.




What if my video doesn’t work?


If you have any technical difficulties during your consultations, please call a member of our team on +44 20 4526 4622 who will be more than happy to assist.




Do I need a computer?


As Leva Clinic is an online service, you will need access to a smartphone, tablet or computer that allows video calling in order to attend your appointments. You will also need a strong internet connection and access to a private and well-lit space so that your healthcare professional can see you clearly.




What if I am not happy with the service?


If you are not happy with the service you have received for whatever reason, please let us know! Please email us at patients@levaclinic.com or call us on +44 20 4526 4622 and a member of our team will be in touch with you as soon as possible to discuss this further.




Who can I speak to if I have any questions?


You can contact us directly at patients@levaclinic.com and a member of our team will be in touch shortly to assist.





Corporate & Careers

Why am I participating in this project?


Leva Clinic is the UK’s first online clinic for persistent pain. During the Covid pandemic, the resources dedicated to chronic conditions have been reallocated to areas under extreme pressure from the pandemic, resulting in an ever-growing delay in care and referrals. At Leva clinic, it is our value to support patients that are the most in need. This is why we have reached out to UCLH and offered to help them with their increasing number of patients on the waiting list for the chronic pain unit. During the project, you will be asked to answer to several questionnaires in order for us to monitor the progress that you are making and tailor your experience to your needs. This service will be provided free of charge.




What if I miss a group physiotherapy session?


If you miss a group session, that is not a problem You will be sent a copy of the resources used and will have the opportunity to explore the concepts missed during your 1:1 sessions with your physiotherapist.




What is required from me?


Before your first consultation you will be asked for a form of photo ID such as your passport or driving licence to verify your ID.
You will also be asked to sign our consent form, privacy policy and terms and conditions.
From time to time, you will be asked to fill out questionnaires so that we can measure your progress and and provide your feedback on the service.




Can I reschedule an appointment? If so, how?


Please contact the team directly at patients@levaclinic.com o if you need to cancel or reschedule your appointment, If you are unable to make your appointment on the day, please call us on +442045264622.




Will I have to pay for any prescribed medicine?


The services offered by Leva clinic during the UCLH project will be provided for free. With regards to any medication that you are already taking, the health care provider responsible for their prescription should continue to prescribe them and the cost will be covered in the same way as previously. For any prescriptions that would be started by a Leva clinic clinician, we will do everything possible to assure that your GP takes over the prescription and that you do not have to pay privately for it. But your GP may refuse and in that case, you may have to cover the cost of the medication privately.




How will my data and/or experience be used? Will it be shared?


Please see our Privacy Policy here https://www.levaclinic.com/privacy-policy.




Has the program been approved by the NHS?


Leva Clinic is an independent clinic for patients living with persistent pain. and has been designed alongside clinicians working in the NHS.





UCLH project FAQ

Why am I participating in this project?


Leva Clinic is the UK’s first online clinic for persistent pain. During the Covid pandemic, the resources dedicated to chronic conditions have been reallocated to areas under extreme pressure from the pandemic, resulting in an ever-growing delay in care and referrals. At Leva clinic, it is our value to support patients that are the most in need. This is why we have reached out to UCLH and offered to help them with their increasing number of patients on the waiting list for the chronic pain unit. During the project, you will be asked to answer to several questionnaires in order for us to monitor the progress that you are making and tailor your experience to your needs. This service will be provided free of charge.




What if I miss a group physiotherapy session?


If you miss a group session, that is not a problem You will be sent a copy of the resources used and will have the opportunity to explore the concepts missed during your 1:1 sessions with your physiotherapist.




What is required from me?


Before your first consultation you will be asked for a form of photo ID such as your passport or driving licence to verify your ID.
You will also be asked to sign our consent form, privacy policy and terms and conditions.
From time to time, you will be asked to fill out questionnaires so that we can measure your progress and and provide your feedback on the service.




Can I reschedule an appointment? If so, how?


Please contact the team directly at patients@levaclinic.com o if you need to cancel or reschedule your appointment, If you are unable to make your appointment on the day, please call us on +442045264622.




Will I have to pay for any prescribed medicine?


The services offered by Leva clinic during the UCLH project will be provided for free. With regards to any medication that you are already taking, the health care provider responsible for their prescription should continue to prescribe them and the cost will be covered in the same way as previously. For any prescriptions that would be started by a Leva clinic clinician, we will do everything possible to assure that your GP takes over the prescription and that you do not have to pay privately for it. But your GP may refuse and in that case, you may have to cover the cost of the medication privately.




How will my data and/or experience be used? Will it be shared?


Please see our Privacy Policy here https://www.levaclinic.com/privacy-policy.




Has the program been approved by the NHS?


Leva Clinic is an independent clinic for patients living with persistent pain. and has been designed alongside clinicians working in the NHS.





register with us

Register with us

Register with Leva Clinic, providing you a free initial appointment with no commitment.

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Contact us

For any questions contact our medical team.