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Frequently asked questions

About Leva Clinic

How do I change or cancel my appointment?


If you would like to change or cancel your appointment Please contact the team directly at patients@levaclinic.com. If you are unable to attend your appointment last minute, please call us on +44 20 4526 4622.




What if my video doesn’t work?


If you have any technical difficulties during your consultations, please call a member of our team on +44 20 4526 4622 who will be more than happy to assist.




Do I need a computer?


As Leva Clinic is an online service, you will need access to a smartphone, tablet or computer that allows video calling in order to attend your appointments. You will also need a strong internet connection and access to a private and well-lit space so that your healthcare professional can see you clearly.




What if I am not happy with the service?


If you are not happy with the service you have received for whatever reason, please let us know! Please email us at patients@levaclinic.com or call us on +44 20 4526 4622 and a member of our team will be in touch with you as soon as possible to discuss this further.




Who can I speak to if I have any questions?


You can contact us directly at patients@levaclinic.com and a member of our team will be in touch shortly to assist.





How to use Leva Clinic

Who can use Leva Clinic?


Any UK resident over 18 years old can register with Leva Clinic. We are currently accepting self-referrals and GP or specialist referrals for those who have been living with back pain 3 months or longer.. It is free to register at Leva Clinic and includes a free initial call with our expert clinical team.




How should I prepare for my appointment?


Before your appointment, please ensure you access to a quiet, private space, that your device is fully charged and that you have a stable internet connection is private and secure.




How do I get my medication?


Our partner pharmacy delivers your medicines to your address. Please speak with the Leva Clinic team if you wish to receive your medications in an alternative way.




How much does Leva Clinic cost?


Registering for Leva Clinic is completely free, with no commitment. Your initial consultation with your dedicated multidisciplinary team is priced at just £99.




How do I book an appointment?


To book an appointment at Leva Clinic, you must first register to Leva Clinic. Following registration, a member of our team will be in touch to arrange a free initial assessment with one of our pain nurse specialists to determine whether the service is right for you. Existing Leva Clinic patients, can contact us at patient@levaclinic.com to request a follow-up appointment.




What if I need to see a doctor in person?


Before you have a consultation with our specialists, a Consultant Nurse will contact you about any specific needs you may have and organise the most appropriate care for you. If you require in-person care, our team will be able to advise you.




Can I get an emergency appointment?


If you have an emergency, we encourage you to seek immediate care by calling NHS 111 or, if required, 999.




Can I use Leva Clinic while travelling or outside the UK?


We are only able to provide consultations to patients whilst they are in the United Kingdom.





Appointments & Consultations

How do I change or cancel my appointment?


If you would like to change or cancel your appointment Please contact the team directly at patients@levaclinic.com. If you are unable to attend your appointment last minute, please call us on +44 20 4526 4622.




What if my video doesn’t work?


If you have any technical difficulties during your consultations, please call a member of our team on +44 20 4526 4622 who will be more than happy to assist.




Do I need a computer?


As Leva Clinic is an online service, you will need access to a smartphone, tablet or computer that allows video calling in order to attend your appointments. You will also need a strong internet connection and access to a private and well-lit space so that your healthcare professional can see you clearly.




What if I am not happy with the service?


If you are not happy with the service you have received for whatever reason, please let us know! Please email us at patients@levaclinic.com or call us on +44 20 4526 4622 and a member of our team will be in touch with you as soon as possible to discuss this further.




Who can I speak to if I have any questions?


You can contact us directly at patients@levaclinic.com and a member of our team will be in touch shortly to assist.





Corporate & Careers

I am interested in using your chronic pain clinic to help my patients


If you would like to use our chronic pain services as a treatment option for your patients, please get in touch with a member of our team at info@levaclinic.com.




I am a healthcare professional interested in working with Leva Clinic


We are always keen to hear from talented healthcare professionals who want to be a part of the team Leva Clinic. Please send a copy of your CV to mala_mawkin@levaclinic.com and we will get back to you as soon as possible.




I am interested in offering Leva Clinic as a company benefit


We offer our service to employers who want to help their staff manage chronic pain. Contact us at info@levaclinic.com to find out more.





UCLH project FAQ

Why am I participating in this project?


Leva Clinic is the UK’s first online clinic for persistent pain. During the Covid pandemic, the resources dedicated to chronic conditions have been reallocated to areas under extreme pressure from the pandemic, resulting in an ever-growing delay in care and referrals. At Leva clinic, it is our value to support patients that are the most in need. This is why we have reached out to UCLH and offered to help them with their increasing number of patients on the waiting list for the chronic pain unit. During the project, you will be asked to answer to several questionnaires in order for us to monitor the progress that you are making and tailor your experience to your needs. This service will be provided free of charge.




What if I miss a group physiotherapy session?


If you miss a group session, that is not a problem You will be sent a copy of the resources used and will have the opportunity to explore the concepts missed during your 1:1 sessions with your physiotherapist.




What is required from me?


Before your first consultation you will be asked for a form of photo ID such as your passport or driving licence to verify your ID.
You will also be asked to sign our consent form, privacy policy and terms and conditions.
From time to time, you will be asked to fill out questionnaires so that we can measure your progress and and provide your feedback on the service.




Can I reschedule an appointment? If so, how?


Please contact the team directly at patients@levaclinic.com o if you need to cancel or reschedule your appointment, If you are unable to make your appointment on the day, please call us on +442045264622.




Will I have to pay for any prescribed medicine?


The services offered by Leva clinic during the UCLH project will be provided for free. With regards to any medication that you are already taking, the health care provider responsible for their prescription should continue to prescribe them and the cost will be covered in the same way as previously. For any prescriptions that would be started by a Leva clinic clinician, we will do everything possible to assure that your GP takes over the prescription and that you do not have to pay privately for it. But your GP may refuse and in that case, you may have to cover the cost of the medication privately.




How will my data and/or experience be used? Will it be shared?


Please see our Privacy Policy here https://www.levaclinic.com/privacy-policy.




Has the program been approved by the NHS?


Leva Clinic is an independent clinic for patients living with persistent pain. and has been designed alongside clinicians working in the NHS.





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Register with us

Register with Leva Clinic, providing you a free initial appointment with no commitment.

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Contact us

If you have any questions please contact us, and we will get back to you shortly.