Frequently asked questions

About Leva Clinic

I am interested in using your chronic pain clinic to help my patients


If you would like to use our chronic pain services as a treatment option for your patients, please get in touch with a member of our team at info@levaclinic.com.




I am a healthcare professional interested in working with Leva Clinic


We are always keen to hear from talented healthcare professionals who want to be a part of the team Leva Clinic. Please send a copy of you CV to mala_mawkin@levaclinic.com and we will get back to you as soon as possible.




I am interested in offering Leva Clinic as a company benefit


We offer our service to employers who want to help their staff manage chronic pain, starting with back pain. Contact us at info@levaclinic.com to find out more.





How to use Leva Clinic

Who can use Leva Clinic?


Any UK resident over 18+ years old can register with Leva Clinic. We are currently accepting new patients and GP/specialist referrals for those living with back pain for at least 3 months. It is free to register at Leva Clinic and this includes a free initial appointment with our expert clinical team.




How do I book an appointment?


To book at appointment at Leva Clinic, you must first register to Leva Clinic. Registering is completely free, and a member of our team will be in touch shortly after for a free initial appointment. For existing Leva Clinic patients, please contact us to request a follow-up appointment.




Why do I need to prove my identity?


It is important that we verify your identity with photographic ID to ensure your sensitive medical information is kept safe. This is a requirement from the GMC and the CQC. We accept passports, driving licenses or ID cards.




How do I get my medication?


Our partner pharmacy delivers your medicines to your address. Please speak with the Leva Clinic team if you wish to receive your medications in an alternative way.




What if I need to see a doctor in person?


Before you have a consultation with our specialists, a nurse will contact you about any specific needs you may have and organise the most appropriate care for you. When using our clinical services online, if you need to be referred to an in-person service we will guide you through the process.




Can I get an emergency appointment?


If you have a emergency we encourage you to seek immediate care by calling NHS 111 or, if required, 999.




How much does Leva Clinic cost?


Registering for Leva Clinic is completely free, with no commitment. This includes a free initial appointment with a member of our clinical team. Follow up appointments cost £99 to see a member of our clinical team - this fee is standard across all members of the healthcare team including consultant doctor, consultant nurse, physiotherapist or clinical psychologist.




Can I use Leva Clinic while travelling or outside the UK?


We are only able to provide consultations to patients when patients are in the UK.




Do I need a referral from my GP or specialist?


Patients are able to register for free to Leva Clinic without a referral. Though we also accept referrals to Leva Clinic. If we require further information on your medical history, we may need to get in touch with your GP/specialist team. We will always ask you first before contacting your GP/specialist team.





Appointments & Consultations

How long does it take to get an appointment?


Once you have registered, we will contact you to book you in for your first appointment soon after. For any questions regarding appointment bookings please contact us at info@levaclinic.com.




How do I change or cancel my appointment?


If you would like to change or cancel your appointment with more than 48 hours’ notice, you can simply do so by following the link you received in the confirmation email after you booked your appointment. If something comes up last minute and you can therefore no longer attend your appointment, you will need to contact a member of our team at patients@levaclinic.com or give us a call on ‪+44 20 4526 4622‬.




What is a video consultation?


Video consultations allow you to speak to a healthcare professional from the comfort of your own home at a time that suits you. Similar to a face-to-face appointment, you will be able to interact with your healthcare professional directly. They are consultations that are conducted on your computer using video functionality to directly speak with our healthcare professionals. Instructions will be given to you when booking an appointment on how to join the consultation. Please contact us if you have any technical difficulties or questions prior to your video consultation.




What is a telephone consultation?


As an alternative to video consultations, we also offer consultations over the phone if you would prefer.




What if my video doesn’t work?


If you have any technical difficulties during your consultations, please call a member of our team on ‪+44 20 4526 4622‬ who will be more than happy to assist.




Do I need a computer?


As Leva Clinic is an online service, you will need access to a smartphone, tablet or computer that allows video calling in order to attend your appointments. You will also need a strong internet connection and access to a private and well-lit space so that your healthcare professional can see you clearly.




What happens if my healthcare professional doesn’t show up?


In the rare event that one of our healthcare professionals does not attend your appointment, please give us a call on +44 20 4526 4622‬ to let us know so that we can resolve the issue as soon as possible.




What if I am not happy with the service?


If you are not happy with the service you have received for whatever reason, please let us know! Please email us at patients@levaclinic.com and a member of our team will in touch as soon as possible to discuss this further. If the matter is urgent, please call us on ‪+44 20 4526 4622‬.




Who can I speak to if I have any questions?


If you are an existing patient, you can contact us directly at patients@levaclinic.com and a member of our team will be in touch shortly to assist.





Corporate & Careers

I am interested in using your chronic pain clinic to help my patients


If you would like to use our chronic pain services as a treatment option for your patients, please get in touch with a member of our team at info@levaclinic.com.




I am a healthcare professional interested in working with Leva Clinic


We are always keen to hear from talented healthcare professionals who want to be a part of the team Leva Clinic. Please send a copy of you CV to mala_mawkin@levaclinic.com and we will get back to you as soon as possible.




I am interested in offering Leva Clinic as a company benefit


We offer our service to employers who want to help their staff manage chronic pain, starting with back pain. Contact us at info@levaclinic.com to find out more.





Register with us

Register with Leva Clinic, providing you a free initial appointment with no commitment.

Contact us

For any questions contact our medical team.

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